What you’re seeing
- Company Portal shows 'Device limit reached' or 'You've added the maximum number of devices allowed'.
- Windows enrollment fails with a message pointing to the device limit, sometimes with error 80180018.
- The employee is enrolling a replacement phone or laptop after losing or upgrading the old one.
- Old, retired devices still appear under the user's name in the company's device list.
Common causes
Every environment is different, but these are the causes our engineers find most often:
- Intune's device limit restriction caps how many devices each user can enroll, often at five or fewer.
- Old phones, reset laptops and replaced devices were never removed and still count against the limit.
- A device was reset and re-enrolled several times, creating duplicate records.
- A separate Entra ID per-user device limit is lower than the Intune setting.
- Shared or loaner devices were enrolled under one employee's account.
Why it matters
When a user hits the device limit, their new phone or laptop cannot get company email, Teams or apps until someone intervenes. That often happens at the worst time, such as right after a phone is lost or replaced. Meanwhile stale devices still listed under the user may represent lost hardware with access to company data. Cleaning up device records is both a productivity fix and a security housekeeping task.
How AskTechGurus fixes it
Skip the trial and error. A certified engineer works on your actual system, finds the root cause, and fixes it properly.
Tell us what’s happening
Submit a ticket in about two minutes. Paste the error, describe what changed, and pick your tier. No charge to submit.
A certified engineer diagnoses it
A vetted, US-based systems engineer claims your ticket, usually within minutes during business hours, and investigates over a secure remote session you can watch and end at any time.
Fixed and verified with you
The engineer resolves the root cause and confirms with you that it’s working. You don’t just get a workaround, and you get a plain-English summary of what was wrong.
Pay only when it’s resolved
Fixed price from $99, invoiced only after you approve the fix. If it isn’t resolved, you don’t pay.
Frequently asked questions
Should we just raise the device limit?
That can help if people genuinely use many devices, but the more common issue is old devices that were never removed. Cleaning those up keeps your device list accurate.
Does removing an old device from Intune erase it?
Removing a record is different from wiping a device. Each option has different effects, which is why old devices should be reviewed before anything is deleted.
Can AskTechGurus clean up our Intune devices?
Yes. A certified US engineer can review device records and limits with you through a remote secure session, starting at $99, and you pay only when it is resolved.