This Privacy Policy explains how Paragon Government Solutions LLC, d/b/a AskTechGurus ("AskTechGurus," "we," "us") collects, uses, and shares information when you use the AskTechGurus Platform. We designed the Platform to collect only what we need to match you with an Engineer, process payment, and resolve your ticket.
Account information: your name, email address, password (stored only as a secure hash), role, and, for business Clients, your organization name.
Ticket information: the details you provide about your IT issue — descriptions, categories, messages, and any logs, screenshots, or files you choose to share with your Engineer.
Payment information: payments are handled by Stripe. Stripe processes your card details; AskTechGurus never receives or stores full card numbers. We keep limited billing metadata (such as amounts, status, and the last four digits your processor exposes) to operate the Platform. Card processing is subject to PCI DSS standards maintained by Stripe.
Device and remote-session information: to deliver support, an Engineer may, during a permission-based remote session, view or interact with the specific device(s) and systems covered by your ticket. Session-related technical information (such as connection times and the systems worked on) may be logged for security and support.
Usage, cookies, and analytics: we collect basic usage and device data through essential cookies and privacy-respecting analytics to keep the Platform working and to understand aggregate usage.
We use information to create and manage your account; to match your ticket with a suitable Engineer; to enable messaging between you and your Engineer; to process payments, holds, and refunds; to provide support and resolve disputes; to secure the Platform and prevent fraud or abuse; to send transactional communications (such as ticket updates); and to comply with legal obligations. We do not sell your personal information.
When you authorize a remote session, the assigned Engineer may access your device and systems within the scope of your ticket in order to diagnose and fix the issue. This access is permission-based and time-limited: you grant it when you start the session, you can observe the session, and you can end it at any time. Engineers are contractually required to stay within the ticket's scope, to keep what they access confidential, and not to copy or remove data beyond what the ticket requires. You should close unrelated sensitive files and applications before a session begins.
We keep personal information for as long as your account is active and as needed to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it. Some records (for example, transaction records) may be retained longer where required by law.
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, hashed passwords, scoped access, and permission-based remote sessions. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security, but we work to protect your information and to respond promptly to incidents.
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at support@asktechgurus.com. We will respond consistently with applicable law and may need to verify your identity first.
California residents (CCPA/CPRA): you have rights to know, delete, correct, and opt out of "sale"/"sharing" of personal information; we do not sell your personal information, and we will not discriminate against you for exercising your rights. Residents of the EEA/UK (GDPR): our legal bases for processing include performing our contract with you, our legitimate interests in operating and securing the Platform, your consent, and compliance with legal obligations.
The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
For privacy questions or requests, contact support@asktechgurus.com, or write to Paragon Government Solutions LLC, d/b/a AskTechGurus, 1530 Wilson Blvd, Arlington, VA 22209.