Real vetting, permission-based remote sessions, pay-only-when-resolved billing, and a guarantee on every ticket.
Every Engineer is identity-verified, has their certifications checked against the issuing bodies, and passes a background screen before they can take a ticket. We look for real production experience, not just paper credentials, and we remove Engineers who violate our policies.
Remote sessions are encrypted and permission-based. Nothing happens on your device without your explicit consent, you can watch the entire session, and you can end it at any time. Engineers are contractually required to stay within the scope of your ticket and to keep what they access confidential.
You are not charged to submit a ticket. When the issue is resolved and you approve the fix, you are invoiced your ticket's tier price through QuickBooks and pay securely online. Card processing meets PCI DSS standards through Intuit, and AskTechGurus never stores full card numbers.
Every ticket is backed by our fixed-it-or-free guarantee. If it is not resolved, open a dispute during the review window and eligible tickets are refunded in full.