What you’re seeing
- Hyper Backup shows the task status as "Destination corrupted" in red.
- Scheduled backups no longer run, and the last successful version is days or weeks old.
- An integrity check finished with errors about damaged backup data or index files.
- Browsing older versions in Hyper Backup Explorer fails or shows missing files.
Common causes
Every environment is different, but these are the causes our engineers find most often:
- The backup destination lost power or network connection during a backup or cleanup, leaving its index inconsistent.
- A failing disk in the destination USB drive or remote NAS has damaged some backup blocks.
- The cloud or remote target ran out of space mid-backup.
- The source NAS was shut down uncleanly during a backup task.
- Two tasks or two NAS units were pointed at the same backup folder.
Why it matters
Hyper Backup is often the only offsite or secondary copy of a NAS that holds the business's shared files. Once the destination is marked corrupted, new versions stop and older versions may be partly unreadable, so you lose both current protection and confidence in past restore points. If the NAS fails or is hit by ransomware during that time, there may be nothing reliable to recover from.
How AskTechGurus fixes it
Skip the trial and error. A certified engineer works on your actual system, finds the root cause, and fixes it properly.
Tell us what’s happening
Submit a ticket in about two minutes. Paste the error, describe what changed, and pick your tier. No charge to submit.
A certified engineer diagnoses it
A vetted, US-based systems engineer claims your ticket, usually within minutes during business hours, and investigates over a secure remote session you can watch and end at any time.
Fixed and verified with you
The engineer resolves the root cause and confirms with you that it’s working. You don’t just get a workaround, and you get a plain-English summary of what was wrong.
Pay only when it’s resolved
Fixed price from $99, invoiced only after you approve the fix. If it isn’t resolved, you don’t pay.
Frequently asked questions
Are our old backups lost?
Not necessarily. Parts of the backup are often still recoverable, but that should be assessed carefully before anything is deleted or recreated.
Can you help without being on site?
Yes. Our certified US engineers work through Synology issues in remote secure sessions, and you pay only when it is resolved.