What you’re seeing
- Approval and notification emails that came automatically for years have stopped arriving.
- Workflow status columns show 'Canceled', 'Suspended' or simply never change.
- SharePoint Designer workflows no longer start when items are added or changed.
- Processes like expense approvals, leave requests or document sign-off quietly stalled.
Common causes
Every environment is different, but these are the causes our engineers find most often:
- Microsoft retired SharePoint 2013 workflows in Microsoft 365, turning them off for existing tenants and blocking new ones.
- SharePoint 2010 workflows were retired earlier, so even older automations stopped first.
- The workflows were built in SharePoint Designer, a tool Microsoft no longer develops.
- Nobody documented what each workflow did, so its business logic now exists only in the old definition.
- Notice emails about the retirement went to a former admin or a mailbox no one monitors.
Why it matters
These old workflows often run invisible but essential processes, like routing approvals, sending reminders or updating status columns. When they stop, requests sit unapproved, deadlines are missed and staff assume someone else is handling things. The fix isn't a switch to flip back on, because the engine is gone; the logic must be rebuilt in Power Automate or another tool. Businesses that discover the retirement late face a backlog of stuck items plus the rebuild.
How AskTechGurus fixes it
Skip the trial and error. A certified engineer works on your actual system, finds the root cause, and fixes it properly.
Tell us what’s happening
Submit a ticket in about two minutes. Paste the error, describe what changed, and pick your tier. No charge to submit.
A certified engineer diagnoses it
A vetted, US-based systems engineer claims your ticket, usually within minutes during business hours, and investigates over a secure remote session you can watch and end at any time.
Fixed and verified with you
The engineer resolves the root cause and confirms with you that it’s working. You don’t just get a workaround, and you get a plain-English summary of what was wrong.
Pay only when it’s resolved
Fixed price from $99, invoiced only after you approve the fix. If it isn’t resolved, you don’t pay.
Frequently asked questions
Can we just turn the old workflows back on?
No. Microsoft has retired the SharePoint 2013 workflow engine in Microsoft 365, so these workflows need to be rebuilt in a supported tool such as Power Automate.
Will we lose the data in our lists?
No. Your lists, libraries and items stay intact; only the automation that acted on them stopped.
Can AskTechGurus help rebuild them?
Yes. A certified US engineer reviews what each old workflow did and helps recreate it in a supported tool over secure remote sessions. Pricing starts at $99, and you pay only when it's resolved.