What you’re seeing
- The backup copy job runs at a fraction of the WAN link's speed and is still going the next morning.
- Veeam shows the offsite restore points several days behind the local backups.
- The job reports the network or target as the bottleneck, or it retries repeatedly after timeouts.
- Copies slow down further during business hours when the internet line is busy.
Common causes
Every environment is different, but these are the causes our engineers find most often:
- Upload bandwidth at the main site is much lower than the download speed the business usually quotes.
- Firewall inspection or VPN encryption limits throughput between the two sites.
- Network throttling rules in the backup software cap the copy job far below the link capacity.
- WAN acceleration or compression is not configured, so far more data crosses the link than necessary.
- The daily change rate grew, for example after new imaging, video or database workloads, beyond what the link can move overnight.
Why it matters
Offsite copies exist for the worst days: fire, theft, flooding or ransomware that takes out the main site. If those copies are days behind, a disaster means losing several days of orders, files and email instead of one night's worth. The gap tends to widen quietly, so the risk grows while everyone assumes the offsite backup is current. It can also fall short of retention or insurance requirements.
How AskTechGurus fixes it
Skip the trial and error. A certified engineer works on your actual system, finds the root cause, and fixes it properly.
Tell us what’s happening
Submit a ticket in about two minutes. Paste the error, describe what changed, and pick your tier. No charge to submit.
A certified engineer diagnoses it
A vetted, US-based systems engineer claims your ticket, usually within minutes during business hours, and investigates over a secure remote session you can watch and end at any time.
Fixed and verified with you
The engineer resolves the root cause and confirms with you that it’s working. You don’t just get a workaround, and you get a plain-English summary of what was wrong.
Pay only when it’s resolved
Fixed price from $99, invoiced only after you approve the fix. If it isn’t resolved, you don’t pay.
Frequently asked questions
Do we just need a faster internet connection?
Sometimes, but often not. Throttling, encryption overhead, job settings and data growth can each slow copies, and checking those first can avoid paying for bandwidth you do not need.
Can you look at it remotely?
Yes. Our certified US engineers can review the job and network path in a remote secure session, and you pay only when the problem is resolved.