What you’re seeing
- Windows Scan or Windows Fax and Scan shows "No scanners were detected".
- The all-in-one printer still prints, but scanning doesn't work.
- The scanner disappears from Devices after a Windows 11 upgrade or major update.
- The manufacturer's scan software can't find the device on the network.
Common causes
Every environment is different, but these are the causes our engineers find most often:
- The upgrade replaced the full manufacturer driver with a basic print-only driver.
- The scanning component of the driver isn't installed or isn't compatible with Windows 11.
- The Windows Image Acquisition service isn't running or is misconfigured.
- Network scanning depends on discovery protocols or ports that a firewall now blocks.
- The printer's IP address changed, so scan software is looking in the wrong place.
Why it matters
Scanning is how many small businesses handle contracts, receipts, IDs and patient or client forms. When it stops, paperwork piles up, staff resort to phone photos that are harder to read, and some documents can't be filed correctly for compliance. Offices with only one multifunction printer can lose a key workflow overnight.
How AskTechGurus fixes it
Skip the trial and error. A certified engineer works on your actual system, finds the root cause, and fixes it properly.
Tell us what’s happening
Submit a ticket in about two minutes. Paste the error, describe what changed, and pick your tier. No charge to submit.
A certified engineer diagnoses it
A vetted, US-based systems engineer claims your ticket, usually within minutes during business hours, and investigates over a secure remote session you can watch and end at any time.
Fixed and verified with you
The engineer resolves the root cause and confirms with you that it’s working. You don’t just get a workaround, and you get a plain-English summary of what was wrong.
Pay only when it’s resolved
Fixed price from $99, invoiced only after you approve the fix. If it isn’t resolved, you don’t pay.
Frequently asked questions
Why does the printer print but not scan?
Printing and scanning use separate drivers and services. An upgrade often keeps the print side working while breaking the scan side.
Is our scanner too old for Windows 11?
Sometimes, but many older scanners still work with the right driver. Replacement is only needed if no compatible driver exists.
Can AskTechGurus get scanning working again?
Yes. A certified US engineer can work on it in a remote secure session, from $99, and you pay only when it's resolved.