What you’re seeing
- Brother ControlCenter4 or iPrint&Scan opens but reports 'No device found' or 'Scanner not connected'.
- The Scan button on the Brother MFC does nothing, or the panel says it can't find a destination PC.
- Printing still works perfectly from the same computer, which makes the scan failure confusing.
- It started right after Windows installed a feature update or a cumulative update.
- Other PCs on the network can still scan to the same Brother unit without trouble.
Common causes
Every environment is different, but these are the causes our engineers find most often:
- The Windows update replaced or disabled part of the Brother scanner driver while leaving the printer driver intact.
- The scanner driver still points to an old IP address after the printer picked up a new one from the router.
- Windows Firewall rules that allowed Brother's network scan traffic were reset during the update.
- The Windows network profile flipped from Private to Public, which blocks device discovery.
- An older Brother software version isn't fully compatible with the newer Windows 11 build.
Why it matters
Many small offices rely on scanning to digitize receipts, signed forms, ID copies and patient or client paperwork. When scan-to-PC breaks, documents pile up, people resort to taking phone photos of paperwork, and records end up scattered and harder to secure. Staff waste time walking files to the one computer that still works. For businesses with record-keeping obligations, a backlog of unscanned paper also creates compliance risk and makes things easy to lose.
How AskTechGurus fixes it
Skip the trial and error. A certified engineer works on your actual system, finds the root cause, and fixes it properly.
Tell us what’s happening
Submit a ticket in about two minutes. Paste the error, describe what changed, and pick your tier. No charge to submit.
A certified engineer diagnoses it
A vetted, US-based systems engineer claims your ticket, usually within minutes during business hours, and investigates over a secure remote session you can watch and end at any time.
Fixed and verified with you
The engineer resolves the root cause and confirms with you that it’s working. You don’t just get a workaround, and you get a plain-English summary of what was wrong.
Pay only when it’s resolved
Fixed price from $99, invoiced only after you approve the fix. If it isn’t resolved, you don’t pay.
Frequently asked questions
Why can we print but not scan?
Brother uses separate drivers and network services for printing and scanning. An update can disturb the scanning side alone, so printing keeps working while scans fail.
Do we need a new printer?
Almost never. This is a software and network issue on the PC side, and the Brother hardware is usually fine.
How long does a remote fix take?
Most Brother scanning problems are handled in a single secure remote session by a certified US engineer. Pricing starts at $99, and you pay only when scanning is working again.